10-25-2016, 03:49 AM
Hello,
As 3CX doesn't really have a shared mailbox option I've been working to make my own solution. As it stands, adding a shared extension will indeed make the voicemail light blink however it doesn't tell you WHICH mailbox has messages waiting. This is a problem for our customer service people.
I've been looking for a way to bring up:
Menu -> 4. Message -> 1. Voice Mail -> 1. View Voice Mail
With a single button press instead of having users browse these menus constantly. Using this menu would mean our users could see messages waiting in the corresponding lines.
Any advice / ideas?
As 3CX doesn't really have a shared mailbox option I've been working to make my own solution. As it stands, adding a shared extension will indeed make the voicemail light blink however it doesn't tell you WHICH mailbox has messages waiting. This is a problem for our customer service people.
I've been looking for a way to bring up:
Menu -> 4. Message -> 1. Voice Mail -> 1. View Voice Mail
With a single button press instead of having users browse these menus constantly. Using this menu would mean our users could see messages waiting in the corresponding lines.
Any advice / ideas?