Yealink Forums

Hello,

I support a system with 2 W52P base stations configured as:

Base 1: 3 handsets, 3 lines
Base 2: 2 handsets, 2 lines

The customer frequently needs to "intercom" between bases. The only way I could set this up was to simply use the phone-book and list the other extensions. Not exactly "intercom", but best I could come up with since the Yealink intercom feature doesn't work between bases.

This works, but they need a different ring-tone for these types of calls vs. a regular incoming call. Is there any way to support this?

Thanks.

Hi Belias,

You can only configure a different ring-tone of intercom for handsets registered to a same base.

But Since handset can ring different tone based on which line is called maybe you can configure a specific line to receive such an "intercom" and ring a specific ring tone?

The configuration is under OK-> Settings-> Audio-> Ring Tones-> Melodies.

Regards,
James

(12-23-2014 09:23 PM)belias Wrote: [ -> ]Hello,

I support a system with 2 W52P base stations configured as:

Base 1: 3 handsets, 3 lines
Base 2: 2 handsets, 2 lines

The customer frequently needs to "intercom" between bases. The only way I could set this up was to simply use the phone-book and list the other extensions. Not exactly "intercom", but best I could come up with since the Yealink intercom feature doesn't work between bases.

This works, but they need a different ring-tone for these types of calls vs. a regular incoming call. Is there any way to support this?

Thanks.

AFAIK If you have control of your VOIP PBX (like Asterisk) you can convince it to use the Alert-Info SIP Header. But you can choose only from those ring-tones available...