Yealink Forums

Hi support,
one of our customer's receptionist reported the following issue on W52P 25.73.0.25/26.73.0.10:

1. There's an ongoing call.
2. A second call is answered.
3. Receptionist would like to transfer second call to a certain extension, but the only option available on the handset is to transfer the second call to the first call.

The optimal solution to the problem would be if a phone number could be specified or selected from the phone book at the transfer selection screen.

Thanks!

Hi stefan,

I am sorry to tell that one handset only support two simultaneous calls. So you only can transfer the second call to first call. It depends on the hardware.

thanks for your support to Yealink products.