Hello,
I encounter a problem with some call on a t42g, the phone answer automaticly on the speaker and the user canot take back the call on the headset.
the firmware is: 28.71.0.224
PS: on account / basic / answer automatic is OFF
Thanks for your help
Hi Bit-Tween,
This is a yealink technical support, nice to contact you.
It is strange,could you please check simple matter firstly?
1,do you use the third-party softphone?
2,what is incoming call will answer automaticly, randomly?
3,do you disable Intercom Barge (Features->Intercom) feature ?
4, when you press headset key , the call still on speaker rather than on headset?
Support,
I have a few reports of the same issue recently. Also with "Answer Automatic" is disabled. Using 100+ T46G phones 4 reported issues in last week.
Setup:
1. 3CX v12 SP6.1 / 3CXPhone
2. Yealink T46G 28.71.0.224
To answer supports questions
1. Third-party softphone? 3CXPhone in CTI mode
2. incoming call? Seems to be internal or external from reports
3. Barge is disabled
4. when you press headset key, the call still on speaker rather than headset? I haven't had a chance to try as the reports are after the fact.
This is a tough one to diagnose as it seems to be extremely random.
Please advise.
thanks
(11-18-2014 11:52 PM)bsanders Wrote: [ -> ]Support,
I have a few reports of the same issue recently. Also with "Answer Automatic" is disabled. Using 100+ T46G phones 4 reported issues in last week.
Setup:
1. 3CX v12 SP6.1 / 3CXPhone
2. Yealink T46G 28.71.0.224
To answer supports questions
1. Third-party softphone? 3CXPhone in CTI mode
2. incoming call? Seems to be internal or external from reports
3. Barge is disabled
4. when you press headset key, the call still on speaker rather than headset? I haven't had a chance to try as the reports are after the fact.
This is a tough one to diagnose as it seems to be extremely random.
Please advise.
thanks
I know that the local "auto-answer" feature controls if the phone will answer every call. Yealinks also support auto-answer calls controlled by the caller via an addition to the SIP header of the invite:
same => n,SIPAddHeader(Alert-Info: Ring Answer)
same => n,SIPAddHeader(Call-Info:\;Answer-After=0);
same => n,SIPAddHeader(P-Auto-Answer: normal);
We use this to control custom "paging" scenarios. Not sure if you can run a long pcap of the SIP traffic, but looking at SIP invites in wireshark would tell you what was happening.