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When I try to configure my w52p handset to repeater mode it accepts the change then becomes unusable and does not register to the base. A second handset becomes unusable as well.

The handset firmware version is 26.73.193.2 and the base firmware version is 25.40.193.2. There seems to be a newer base version (9.25.73.193.5) but when I try to upgrade the base it stays on the old version.

The repeater instructions (R10) says to change the handset to repeater mode before I register the Repeater to the base but I can't get the handsets to work in repeater mode.

Has anyone else had this problem?

Hi,
For this issue, it may because your base's version is not coordinate with handet's.
I had test in my side, and it can upgrade from 25.40.193.2 direct to 25.73.193.5, I suggest you can rest the base and try to upgrade again.

Hope this helps!

(11-15-2014 11:58 AM)Yealink_Jim Wrote: [ -> ]Hi,
For this issue, it may because your base's version is not coordinate with handet's.
I had test in my side, and it can upgrade from 25.40.193.2 direct to 25.73.193.5, I suggest you can rest the base and try to upgrade again.

Hope this helps!

I tried repeatedly to upgrade the base from 25.40.193.2 to 25.73.193.10 but nothing happens. I use the correct process via the online portal.
I even tried to upgrade one version at a time and still the base remains on 24.40.193.2. Is there a way to provide you with a log?
Thanks for your help.

Hi,
Please help to check as the below picture:
I had test in my side, and it can upgrade from 25.40.193.2 direct to 25.73.193.5, I suggest you can reset the base and try to upgrade again

(11-18-2014 04:05 PM)Yealink_Jim Wrote: [ -> ]Hi,
Please help to check as the below picture:
I had test in my side, and it can upgrade from 25.40.193.2 direct to 25.73.193.5, I suggest you can reset the base and try to upgrade again

After resetting the base to default settings I was able to upgrade the base to 25.73.193.5. however when I changed the phone to repeater mode it was rendered unusable. When I tried to check on the status it tells me that it is "syncronizing, please try later" but 3 hours later it is still unusable.
I then reset the phone and reprovisioned it. The version went back to 25.40.193.2.
I have no choice to return this product since no one can help me get it to work properly.

Thank you.

I have The same Problem ? why you did not test your product before sending to market !!!!!!!
Really it is like Joke .
How can i fix this issue ?

Urgently waiting for your reply.. ,,,

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My base Version : 25.73.0.27 My handset version : 26.73.0.11
Show on handset : synchronizing, please try later !!!! it happen when change to repeater mode.

Hello ,
Sorry for the issue caused, would you please let us know the details scenario of the issue ?
Do you mean after change the handset to the repeater mode, the handset show " synchronizing ， please try later“ all the time ? would you please check whether you have registered the repeater to the base ?

For how to register the repeater to the base, you can refer to below guide .
http://www.yealink.com/Upload/W52P/V40/Y...0Guide.pdf
if it still can't work after the operation, I will forward them to the R&D to check, we have tested it in my side , it can work well.
sorry for caused this inconvenient.

Best Regards!