Hi all,
I have been informed of an issue where on occasion when a call is transferred to another phone, when you pick the handset up to answer the call the speaker is triggered instead. When this happens, the user then needs to press the speaker button twice to get the call back to the handset. Any ideas to fix this?
Thanks
Scott
I forgot to mention, the phones are T46G's
Dear,
This is Kevin from Yealink support team, nice to know you.
For this issue, do you mean B transfer a call(with A) to C, C answer the call from B, but when C pick up the handset, the call is answered, but the sound will out from speaker not handset, so you should press speaker button again to change the mode to handset, so you can use the handset to talk with A, right? Let me know if any misunderstanding.
Also, can you tell me the firmware of C phone(T46,right?)? And can you upgrade it to the newest firmware, then reset the phone by long pressing OK button to test again.
if the issue still exist, please send pacp,syslog,config.bin files to me, then we do more troubleshooting. For how to get them. please refer to the FAQ:http://support.yealink.com/faq/faqInfo?id=311
NOTE:please reproduce the issue, so you can get useful information.
BTW：how many phones do you have? how many phoens have this issue?
BR
Kevin
Thanks for the quick response. You're understanding of the issue is correct.
I have just seen the firmware on these phones is 28.80.0.95 and I will organise to upgrade them to 28.80.0.130 and test again.
We have 195 phones in service across all sites, and have only had this reported at one site on about 6 phones. As I said I'll get the firmware updated as first troubleshooting response.
(09-23-2016 07:04 AM)gilgorth Wrote: [ -> ]Thanks for the quick response. You're understanding of the issue is correct.
I have just seen the firmware on these phones is 28.80.0.95 and I will organise to upgrade them to 28.80.0.130 and test again.
We have 195 phones in service across all sites, and have only had this reported at one site on about 6 phones. As I said I'll get the firmware updated as first troubleshooting response.
Dear,
Thanks for your information. If the issue still exist after upgrading, please send pacp,syslog,config.bin files to me , then we do more troubleshooting. Please reproduce the issue so that you can get useful information.
Due to the national holiday is upcoming, our office will be temporarily out of duty from Oct 1st to Oct 7th.
BR
Kevin
Hi Kevin,
I am working with Gilgorth on this issue. The problem is still occurring after upgrading. I have pm'd you the logs.
(10-05-2016 08:48 AM)Shaun Wrote: [ -> ]Hi Kevin,
I am working with Gilgorth on this issue. The problem is still occurring after upgrading. I have pm'd you the logs.
Dear,
I'm still waiting for the pacp,syslog,config.bin files.
BR
Kevin
Hi Kevin
I have already sent you the logs, did you check your e-mail and junk mail and forum inbox? If you still can't find them can you please let me know?
(10-11-2016 11:25 AM)Shaun Wrote: [ -> ]Hi Kevin
I have already sent you the logs, did you check your e-mail and junk mail and forum inbox? If you still can't find them can you please let me know?
Hi
Can you send the files to my e-mail: Kevin@yealink.com
BR
Kevin
(10-11-2016 02:25 PM)Yealink_kevin Wrote: [ -> ] (10-11-2016 11:25 AM)Shaun Wrote: [ -> ]Hi Kevin
I have already sent you the logs, did you check your e-mail and junk mail and forum inbox? If you still can't find them can you please let me know?
Hi
Can you send the files to my e-mail: Kevin@yealink.com
BR
Kevin
Hi
I check the files, but we don't find useful information.
I still has one question, when you make a normal call, will the sound out form the speaker?
Also, please reproduce the issue so that you can get whole processing, then we can get useful files to analysis.
such a call b, b transfer to c, you can put the 3 phone in the same hub, then reproduce, so that you can get whole processing.
When you get the files, please send it to my e-mail.
BR
Kevin
I still has one question, when you make a normal call, will the sound out form the speaker? No
Also, please reproduce the issue so that you can get whole processing, then we can get useful files to analysis. - Yes we did reproduce the issue, please see the logs from 'Sue' phone. The issue was reproduced when these logs were captured.
such a call b, b transfer to c, you can put the 3 phone in the same hub, then reproduce, so that you can get whole processing. Yes this is what we did to reproduce the issue. I called person b, person b transferred me to person c, person c got me on speaker.
Thank you for your help so far.
(10-12-2016 10:07 AM)Yealink_kevin Wrote: [ -> ] (10-11-2016 02:25 PM)Yealink_kevin Wrote: [ -> ] (10-11-2016 11:25 AM)Shaun Wrote: [ -> ]Hi Kevin
I have already sent you the logs, did you check your e-mail and junk mail and forum inbox? If you still can't find them can you please let me know?
Hi
Can you send the files to my e-mail: Kevin@yealink.com
BR
Kevin
Hi
I check the files, but we don't find useful information.
I still has one question, when you make a normal call, will the sound out form the speaker?
Also, please reproduce the issue so that you can get whole processing, then we can get useful files to analysis.
such a call b, b transfer to c, you can put the 3 phone in the same hub, then reproduce, so that you can get whole processing.
When you get the files, please send it to my e-mail.
BR
Kevin