Good Morning,
When attended transfering calls using BLF to an extension the incoming callers information is not displayed on the destination handset.
If I press transfer, then manually dial the ext. number, it works fine, but using the BLF DSS key it only displays the name/number of the person who put the call through.
Any Thoughts?
Thanks
Please tell me the firmware version of the phones?
The scenario:
A call to B, B attended transfer to C, B complete the transfer, A and C make a call.
1. When B using BLF key to make a attended transfer, the C always show B even B complete the transfer?
2. When B attended transfer manual, the C will show B during B and C making call. After B complete the transfer.
The C will show A.
Is the scenario?
Can you help us to get the trace files from B and C phones. We can check more from them.
And please capture the trace files two times for each scenario.
The capture method:
http://support.yealink.com/faq/faqInfo?id=311
Scenario 1 is correct
Scenario 2 with a manual attended transfer gives the same outcome as secenario 1.
I was trying to describe that it works fine with a blind transfer - appears to be a problem with Attended Transfers?
Please find files etc attached.
Thanks for your help.
Tim
Phone B:
Firmware Version 28.80.23.1
Hardware Version 28.2.0.128.0.0.0
Phone C:
Firmware Version 28.80.23.1
Hardware Version 28.2.0.128.0.0.0
Good Morning,
Do you have an update on this for me please?
Thanks
Tim
hi Tim
i have update to you through Yealink ticket system , ticket ID is 32813, please kindly check your email and reply to if if any update.
TKS & BR
Michael
Many thanks for this however i have not received any emails RE this, can you advise how i read the ticket ID?
Thanks
I have this very problem. Do you have any update or resolution?
They have been very helpful via the ticket system - it appears as though the fault may lie with the supplier so at the moment they are investigating this!