08-31-2016, 02:31 AM
Hello support,
We have this issue
The recepsionist of one of our clients has a T29G with the 10 lines configured with the sip account
The problem is that when a call is in hold state, in this case, the callerid of the origin is not display
It is display only when the line is active in a call
We would like to know if there is some configuration to made in order to see the callerid event if the call is onhold
This way they can "see" all the active lines and the callerid that is in each line
Thanks in advance
Best Regards
We have this issue
The recepsionist of one of our clients has a T29G with the 10 lines configured with the sip account
The problem is that when a call is in hold state, in this case, the callerid of the origin is not display
It is display only when the line is active in a call
We would like to know if there is some configuration to made in order to see the callerid event if the call is onhold
This way they can "see" all the active lines and the callerid that is in each line
Thanks in advance
Best Regards