Yealink Forums

New to the Yealink...

Just set up a W52P handset and base unit combo with 1 additional handset.

The base unit handset combo set cam auto registered the additional needed to be registered, which I did.

The additional handset is recognized on the network and paging, intercom, etc work just fine.

however when a call is attempted to be made form the 2nd handset the message

"busy here" is displayed... even if no one is on the line.

when a call comes in the 2nd handset does not ring.

the 1st handset functions just fine.

What have a missed? as stated the 2nd handset was registered and appears to be associated with the base. In case it matters it is a RingCentral VoIP service account.

So I'm rather surprised no one responded. Perhaps I did not describe the issue with enough detail. Regardless I solved the issue. It was not clearly indicated in an of the user guides. In fact I only stumbled upon the solution after reading the auto-provisioning guide (seperate issue)...

So it seems with any addtional handset install with a factory default phone during the initial setup some changing of the default line is needed.

In the web interface under ACCOUNT >> NUMBER ASSIGNMENT... (Screenshot attached)

Change the line assignments for the 2nd handset. Handset 1 was set to 1 which was fine, 2 defaulted to line 2, which in this case does not exist, 3 to 3 and so on. It seems that setting would allow for some flexible future setups with multiple lines and handset have specific access combinations.

I must say I am impressed with the number of features this devices supports. But I am unimpressed with the lack of proper explanation of this issue in the user guide.

Hi LamandreConsulting,

Sorry for the delay. And thanks for your suggestion.
I will submit this suggestion to our product department.
I think it will be added in the administrator guide of W52P.

thanks for your support to the Yealink product