Yealink Forums

Hello,
I need help to properly configure visual alerts pickups.
when there is a call to the BLF extension, I am shown 2801 <- anonymous instead of the number or caller name, why?
it is registered on elastix 2.4.0 with asterisk 1.8.20.
ask me any other info you need to help me..

thanks

Do you test V71 or V72 firmware again?
In order to do more troubleshootings, please supply syslog level 6, config.bin and pcap and send to support@yealink.com or support.usa@yealink.com

How to Get the Correct Syslog, Config.bin and Trace

Thanks,

my version is:
Versione Firmware 28.72.0.25
Versione Hardware 28.2.0.128.0.0.0

the problem is always with both internal and external calls.

as you request I send you trace and log.

Thanks

Any news?

thanks

Did you send syslog level 6, config.bin and pcap to support@yealink.com or support.usa@yealink.com ?

If yes, please let me know, we will support you as soon as possible via email.
If no, could you send them to us?

thanks

I send the requested item via mail at Data: 03/06/14 09:26
but no answer yet from them

Hi GDEffe,

Sorry for the inconvenience.
I think that my colleagues missed your email. Could you provide more detailed operations about your issue and mail to support@yealink.com again?
We will support you as soon as possible.

thanks

OK, I send the mail to support with the requested item.

thanks