Yealink Forums

Full Version: T48G Disposition Codes
You're currently viewing a stripped down version of our content. View the full version with proper formatting.
I have the following configuration for ACD, and everything is working except Disposition Codes. They do not show up on the phones. Can you tell me what I have wrong? Also, the Unavailable Codes are working fine. I am using Broadsoft and the T48G is on Release 35.72.193.10.

################################################
## Broadsoft ACD ##
################################################
account.1.acd.enable = 1
account.1.acd.available = 1
account.1.acd.initial_state = 1
account.1.acd.unavailable_reason_enable = 1

#################################################
## Broadsoft Call Center ##
#################################################
account.1.call_center.call_info_enable = 1
account.1.call_center.show_call_info_time = 10
account.1.call_center.disp_code_enable = 1
account.1.call_center.trace_enable =
account.1.call_center.emergency_enable =
account.1.call_center.queue_status_enable = 1
account.1.call_center.queue_status_light_enable = 0

####################################################
## Broadsoft ACD Unavailable Codes ##
####################################################
account.1.reason_code.1 = 100
account.1.reason_code_name.1 = Personal
account.1.reason_code.2 = 200
account.1.reason_code_name.2 = Restroom
account.1.reason_code.3 = 300
account.1.reason_code_name.3 = Break
account.1.reason_code.4 = 400
account.1.reason_code_name.4 = Lunch
account.1.reason_code.5 = 500
account.1.reason_code_name.5 = Manager

####################################################
## Broadsoft ACD Disposition Codes ##
####################################################
account.1.bw_disp_code.1 = 10
account.1.bw_disp_code.name.1 = LD
I knew this wasn't an easy question, but I figured someone would have an answer. Anyone??
Please don't forget to add below syntaxs.
--------------------------------------------
account.1.call_center.disp_code_enable= 1
account.1.sip_server_type = 2
--------------------------------------------
You can refer to more details in below quick guide.
Quick Setup Using Enhanced Call Center Features
Did you ever get this working?

I cannot get the button to display during call, also if used just calls the code not report it
Reference URL's