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gfoulks@falcontech.co

12-28-2012, 04:09 AM
we have a customer with two t32 phones and they both lost registration today and we can't figure out why...

here is what we see in phone log file


Dec 27 18:26:52 syslog[399]: [0398] 789578461 ---------UseActiveBacklight------------(ActiveLevel = 8, m_iIntervalOn2Off = 60)------
Dec 27 18:26:52 syslog[399]: [0398] 789578560 OnHookTimer:: voice_GetHandsetStatus
Dec 27 18:26:52 syslog[399]: [0398] 789578560 QEvent::KeyPress, T28_KEY_HANDSET_ON_HOOK
Dec 27 18:26:52 syslog[399]: [0398] 789578560 QDeskTemplate::KeyPress[200005b]
Dec 27 18:26:52 syslog[399]: [0398] 789578561 ---------UseActiveBacklight------------(ActiveLevel = 8, m_iIntervalOn2Off = 60)------
Dec 27 18:26:52 syslog[399]: [0398] 789578561 --------CKeyLockManager--(m_eLockType = 0)-------
Dec 27 18:26:52 syslog[399]: [0398] 789578597 [TALK][***************] CBaseSession::OnPhoneKeyPress eKey=17
Dec 27 18:26:52 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:27:55 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:28:57 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:29:59 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:31:01 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:32:03 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:33:05 syslog[414]: SIP Se rver Recei ved Message: [(0x10100) wparam(0) lparam(0)]
Dec 27 18:33:05 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:34:07 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:35:09 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:36:11 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:37:13 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:38:15 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:39:17 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:39:42 syslog[414]: <0> | ERROR | SS L ERROR SYSCALL
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Ne w binding with 75.98.226.50
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Co uldn't read client certificate file //phone//config//certs//server/WebServer.pem!
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Co uldn't read client pkey file //phone//config//certs//server/WebServer.pem!
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Co uldn't read client RSA key file //phone//config//certs//server/WebServer.pem!
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Pr ivate key does not match the certificate public key!
Dec 27 18:39:48 syslog[414]: <0> | ERROR | Fa iled to verify remote certificate
Dec 27 18:39:48 syslog[399]: [0398] 789578598 [TALK][CCallManager::DeleteSession] start

Yealink Support

12-28-2012, 10:14 AM
(12-28-2012 04:09 AM)gfoulks@falcontech.co Wrote: [ -> ]we have a customer with two t32 phones and they both lost registration today and we can't figure out why...

here is what we see in phone log file


Dec 27 18:26:52 syslog[399]: [0398] 789578461 ---------UseActiveBacklight------------(ActiveLevel = 8, m_iIntervalOn2Off = 60)------
Dec 27 18:26:52 syslog[399]: [0398] 789578560 OnHookTimer:: voice_GetHandsetStatus
Dec 27 18:26:52 syslog[399]: [0398] 789578560 QEvent::KeyPress, T28_KEY_HANDSET_ON_HOOK
Dec 27 18:26:52 syslog[399]: [0398] 789578560 QDeskTemplate::KeyPress[200005b]
Dec 27 18:26:52 syslog[399]: [0398] 789578561 ---------UseActiveBacklight------------(ActiveLevel = 8, m_iIntervalOn2Off = 60)------
Dec 27 18:26:52 syslog[399]: [0398] 789578561 --------CKeyLockManager--(m_eLockType = 0)-------
Dec 27 18:26:52 syslog[399]: [0398] 789578597 [TALK][***************] CBaseSession::OnPhoneKeyPress eKey=17
Dec 27 18:26:52 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:27:55 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:28:57 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:29:59 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:31:01 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:32:03 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:33:05 syslog[414]: SIP Se rver Recei ved Message: [(0x10100) wparam(0) lparam(0)]
Dec 27 18:33:05 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:34:07 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:35:09 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:36:11 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:37:13 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:38:15 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:39:17 syslog[414]: <0> | ERROR | Tr y register again after (30) seconds!
Dec 27 18:39:42 syslog[414]: <0> | ERROR | SS L ERROR SYSCALL
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Ne w binding with 75.98.226.50
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Co uldn't read client certificate file //phone//config//certs//server/WebServer.pem!
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Co uldn't read client pkey file //phone//config//certs//server/WebServer.pem!
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Co uldn't read client RSA key file //phone//config//certs//server/WebServer.pem!
Dec 27 18:39:47 syslog[414]: <0> | ERROR | Pr ivate key does not match the certificate public key!
Dec 27 18:39:48 syslog[414]: <0> | ERROR | Fa iled to verify remote certificate
Dec 27 18:39:48 syslog[399]: [0398] 789578598 [TALK][CCallManager::DeleteSession] start

Hi
Thanks for your information , do you mean the two T32 suddenly lose the registation ?
How often does this issue happen ,only once or sometimes?

Sorry from the syslog, we found the syslog level is only 3, it doesn't contain enough information, could you please provide me the level 6 syslog, pacp trace and config.bin for investigating ?

For how to obtain these informaiton , please refer to the "Q: If I want to contact Yealink technical support team to report some issues, which information should I sent to them, so they can locate this issue?"　in the Yealink FAQ which you can download from below link,
http://www.yealink.com/Upload/document/F...361166.pdf
You can send these informaiton to the email address support@yealink.com
Best Regards!
Yealink Support Team
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