03-12-2014, 09:53 PM
3cx prepends the caller id with DID name, or the Ring Group name. This helps us know which company we are answering the phone for (we have a couple).
ie:
Caller is John Smith at 501-555-1212
3cx changes this to MIDWEST PAINT-John Smith at 501-555-1212 where MIDWEST PAINT is 1 of my companies.
Caller is Dave Thomas at 501-555-1313
3cx changes this to MIDWEST PAINT-Dave Thomas at 501-555-1313 where MIDWEST PAINT is 1 of my companies.
The issue is that Yealink phones strip this if the phone number has a match in the XML phonebook (maybe local phonebook too).
Can Yealink support look into not stripping the prepend portion of the caller id from 3cx.
I have mostly T38 and a handful of T26,28 and 46.
Thank you for your consideration.
ie:
Caller is John Smith at 501-555-1212
3cx changes this to MIDWEST PAINT-John Smith at 501-555-1212 where MIDWEST PAINT is 1 of my companies.
Caller is Dave Thomas at 501-555-1313
3cx changes this to MIDWEST PAINT-Dave Thomas at 501-555-1313 where MIDWEST PAINT is 1 of my companies.
The issue is that Yealink phones strip this if the phone number has a match in the XML phonebook (maybe local phonebook too).
Can Yealink support look into not stripping the prepend portion of the caller id from 3cx.
I have mostly T38 and a handful of T26,28 and 46.
Thank you for your consideration.