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Intermittent problem where Broadworks Shared Call Appearance doesn't update T2x indicators when call placed on hold by another phone, and the held call can't be picked up by another phone.

Call traces show the appearance-state=held NOTIFY messages going to all the sca phones and 200 OK being sent back by the phones, but they don't update their line appearance with flashing light, etc.

Seems to happen on both x.72.0.25 and Broadworks x.71.193.6.rom

Any ideas?

Hi jdackert,

If you use Broadworks, please install x.x.193.x which are Broadworks version.
You can refer to more details in below broadsoft solution.
Broadsoft solution

We are using x.x.193.x Broadworks versions.

Hi jdackert Offline

In order to do more troubleshootings, please supply me syslog level 6, config.bin and pcap.
How to Get the Correct Syslog, Config.bin and Trace