Hi there,
Upon picking up the headset I don't hear any dial tone. I can ring numbers however so the phone is working fine in that sense. I've attached my system log level 6 and exported the trace as well.
Any idea to why the dial tone isn't working?
Cheers,
Tom
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Hi Tom,
Can you try with our latest version of T20P?
Please click this link to download the documents of T20P
In order to do more troubleshootings, please supply me syslog level 6, config.bin and pcap.
1. Before you export the syslog, please set
syslog level as 6, and
reboot the phone
2. then enter the webpage, find the pcap feature, click
Start ,and
reproduce the issue, then click
Stop, and export the
pcap, syslog, config.bin to us.
(About where to export these files, please refer to attached screenshots.)
These three files are very important to us, hope you can kindly understand.
Hi rrtech,
Thanks to your files. But i don't see the syslog level 6 file.
Do you test plug your headset to handset port?
Do you test to plug the handset to headset port?
(02-24-2014 02:09 PM)Yealink Support Wrote: [ -> ]Hi rrtech,
Thanks to your files. But i don't see the syslog level 6 file.
Do you test plug your headset to handset port?
Do you test to plug the handset to headset port?
Hi again,
Sorry for the delay in getting back to you. The issue has been solved, I replaced the handset and I could hear the dial tone
Thank you very much for the replies!
Cheers,
Tom
Hi rrtech,
Thanks to your reply.