Yealink Forums

Hi

We have two T46G and are unable to complete an attended transfer. The process we are using is as follows:
- Answer incoming call on extension 1
- press transfer key
- press DSS key for extension 2
- extension 2 answers to speak to extension 1
- announce to extension 2 who is on the call
- extension 1 replaces the handset

After the handset has been replaced on extension 1 the call immediately recalls on extension 1, whilst on extension 2 the line is silent and the call timer continues as if its still on a call.

A blind transfer works fine

Any suggestions would be greatly appreciated.

Thanks

Please help us to get the pcap and syslog and config.bin files. We can check something from them.
You can get more info from the link: http://support.yealink.com/faq/faqInfo?id=311

Hi Karl

I have just emailed you the files

Thanks

Hi

I know i'm bringing this post back from the dead... I am having the exact same issue with other model phones. Did you ever find a solution to this?

Hi
Sorry for the delayed response. Yes, this was resolved. The problem was our router configuration, to rectify the issue I disabled SIP ALG.

This looks to be a Yealink bug. Please see the following post
https://community.asterisk.org/t/transfe...ents/69764