Yealink Forums

Hi,
We are trying to answer call based on SIP Notify message from PBX. It works perfect on phone T22P but we have problems with T21P E2.
Call is answered but, it is answered in hands free mode, event when headset key is pressed. Option features.headset_prior = 1.
We are planing use headsets. Is it a bug or some specific configuration additionally is required for T21 P E2?

Thanx,
vdm

Hi,

Thanks for your information.

For this issue,first of all,please upgrade to the last firmawre(52.80.0.70),and try to configure the "Ringer Device for Headset"=headsset,

path:features>>audio>>Ringer Device for Headset,then test again.

after that,if it can not work either,Please send the level 6 system log, config.bin file and PCAP traces to support@yealink.com.

notice:please provide the three files of T22&T21 E2,totally 6 files.

About how to get these files, please refer to this FAQ:

http://forum.yealink.com/forum/showthread.php?tid=1319

TKS&BR

klaus

Hi,
thanks for Your answer. I have version 52.80.0.70, and made configuration as you recommended. Nothing changed. I have collected log files and sent to support.
vdm.

Hi,
Do I need any 'Partner' status, or anything like that to get answers from support@yealink.com. I did not receive any feedback to my email sent, event acknowledgment.
vdm