12-24-2015, 10:32 AM
Hi,
We're using T46 phones with a FreePBX system. Currently if I transfer a caller (using the phone's transfer button which is set to do a blind transfer), the caller is transfered to the extension. However, if the extension is not answered and the call goes to voicemail, when the caller hangs up the system seems to think that the transfer failed and I am called back (even though the caller has hung up). If I do the transfer using ## (asterisk blind transfer), everything works perfectly (no callback).
Is there a way to make the phone's transfer button do the transfer in the same way that asterisk does it?
Thanks,
Kevin
We're using T46 phones with a FreePBX system. Currently if I transfer a caller (using the phone's transfer button which is set to do a blind transfer), the caller is transfered to the extension. However, if the extension is not answered and the call goes to voicemail, when the caller hangs up the system seems to think that the transfer failed and I am called back (even though the caller has hung up). If I do the transfer using ## (asterisk blind transfer), everything works perfectly (no callback).
Is there a way to make the phone's transfer button do the transfer in the same way that asterisk does it?
Thanks,
Kevin