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Full Version: YHS32 headset mic volume low
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Our agents have Yealink SIP-T21P phones at fireware version 34.72.181.1 and hardware version 34.1.0.0.0.0.0.

The agents mic volume is much lower when they use their headset vs using the handset. Is there a way to make the volume of these the same? Or, how can I increase only the headset mic volume without affecting the handset volume?

Thanks, Gary
hi Gary

thanks for your information

for the volume ,do you mean the receive volume or the send volume

for receive volume , you can adjust it through the volume +- key on the keyboard , just make sure the phone mode is headset while you adjust it

for send volume , you can adjust it through auto provision :

voice.headset_send =

//Integer from -50 to 50, default value is 0 and It configures the sending volume of the headset.
Note: We recommend that you modify this parameter cautiously. An unreasonable value may render the voice quality bad.//

for how to finish auto provision , please refer to the guide download from below link :

http://support.yealink.com/attachmentDow..._V72_1.pdf

TKS & BR

Michael
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