Yealink Forums

Hi,

I'm trying to register the W52P to my Fritzbox 6490.
Unfortunately, I does not work

Setting from Fritzbox
Registrar: fritz.box
User: 620

On the webinterface of the W52P I tried it with
Registrar: fritz.box
User: 620
Using 620 also for Display name, account name.
As SIP Server 1 I entered: fritz.box

Setting I also tried, are:
- using IP instead of DNS name for SIP server
- using 620 also as registrar name (as mentioned in another thread here dealing with another fritzbox version)
- using 621 instead of 620 (also as mentioned in other thread)
- creating and using 621 user on fritz box
- and various combinations of it...

I also updated the firmware of the W52P and did all tests again, but still it didn't work!

Has anybody expirenced the same problem? Or got it to work on this fritz box version? Or any other advices?

Greetings

hi

thanks for your information

there are many reasons that may caused a register failed, so would you please kindly send the detailed trace file to us so that we can know and solve this issue better .

trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae

@Boas:

At few threads before this was a similar question regarding a Fritzbox registration, including screenshots.

http://forum.yealink.com/forum/showthread.php?tid=11059