Yealink Forums

Incoming calls (INT + EXT) do not ring on handsets

We now have a few yealinks out there that have this issue, The latest one we have the base firmware is (25:73:23:3) and when i use the same credentials on my own test yealink this works (F/W 25:50:23:3) is this a possible bug within the firmware?

We also use an auto provision server.

Any help would be great!

Thanks in advance

our engineer will connect with your through emial

(10-28-2015 05:26 PM)Yealink_Michael Wrote: [ -> ]our engineer will connect with your through emial

Any possibility to get an update on this issue? We have this issue with a lot of clients who have firewalls. But even after opening all the necessary ports, and the STUn-server port, this issue still occurs.

Are there any other settings that need to be changed?

I am having the same issue. Only works about 50% of the time. I went to the DND. It was disabled as suspected. I enabled DND and then disabled it and it started working again. We only have 5 of these in our facility. All 5 have issues with incoming calls int+ext. Thanks!

Could it be related to this issue:

http://forum.yealink.com/forum/showthread.php?tid=10980