Hi there,
At this moment we are using 7 T48G phones in our company. We have a couple of issues, but the main issue I would like to solve immediately is the delay issue.
General information:
- firmware: 35.7.0.50
- Hardware version 35.1.0.2.1.0.0
What is the scenario:
- Make an outgoing call
- Receiver picks up his phone and doesn't hear anything for the first 15-22 seconds
- Both phones know the call is successful ( timer is counting up )
Kind regards,
Jens Van Herck
hi Jens
thanks for your information
for this issue, is the scenario like below :
1. A call B, B answer , A and B establish a call , TIME IS COUNTING UP
2. at this time, A speak hello..., then 15-22 seconds later , B hear the hello ......,
or do you mean ,A speak hello.(15-22 seconds).Yealink....，then B can only hear Yealink...., the words before is missed.
please confirm the scenario clear to us and then reset the phone to factory and test again .
if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.
for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319
send it to our 24 hours working email address : support@yealink.com. then we will follow up .
TKS & BR
Michael
Hi Michael
For the scenario:
B does NOT hear anything A is saying during the first 15 - 22 seconds. The words before is missed.
Did a factory reset yesterday, didn't solve the issue.
I will read the FAQ now to send you the files.
Kind regards,
Jens Van Herck
Hi Michael,
mail has been sent with the additional files.
Kind regards,
Jens
(10-22-2015 02:29 PM)JensVanHerck Wrote: [ -> ]Hi Michael
For the scenario:
B does NOT hear anything A is saying during the first 15 - 22 seconds. The words before is missed.
Did a factory reset yesterday, didn't solve the issue.
I will read the FAQ now to send you the files.
Kind regards,
Jens Van Herck
Hi Michael,
mail has been sent with the additional files.
Kind regards,
Jens
Hi,
We had this problem before. the first thing to do, is to contact the carrier. to see if the call request comes in to him at the same second when you started the call. like that you could see if the problem is with the hosted machine sending the call request late, or with him routing the call late.
(10-28-2015 09:11 PM)JensVanHerck Wrote: [ -> ] (10-22-2015 10:31 PM)Abe1048 Wrote: [ -> ] (10-22-2015 02:29 PM)JensVanHerck Wrote: [ -> ]Hi Michael
For the scenario:
B does NOT hear anything A is saying during the first 15 - 22 seconds. The words before is missed.
Did a factory reset yesterday, didn't solve the issue.
I will read the FAQ now to send you the files.
Kind regards,
Jens Van Herck
Hi Michael,
mail has been sent with the additional files.
Kind regards,
Jens
Hi,
We had this problem before. the first thing to do, is to contact the carrier. to see if the call request comes in to him at the same second when you started the call. like that you could see if the problem is with the hosted machine sending the call request late, or with him routing the call late.
Didn't help.
Hi,
Which Router and Firewall are you using?
(10-29-2015 12:39 AM)Abe1048 Wrote: [ -> ] (10-28-2015 09:11 PM)JensVanHerck Wrote: [ -> ] (10-22-2015 10:31 PM)Abe1048 Wrote: [ -> ] (10-22-2015 02:29 PM)JensVanHerck Wrote: [ -> ]Hi Michael
For the scenario:
B does NOT hear anything A is saying during the first 15 - 22 seconds. The words before is missed.
Did a factory reset yesterday, didn't solve the issue.
I will read the FAQ now to send you the files.
Kind regards,
Jens Van Herck
Hi Michael,
mail has been sent with the additional files.
Kind regards,
Jens
Hi,
We had this problem before. the first thing to do, is to contact the carrier. to see if the call request comes in to him at the same second when you started the call. like that you could see if the problem is with the hosted machine sending the call request late, or with him routing the call late.
Didn't help.
Hi,
Which Router and Firewall are you using?
Hi,
I have sent my trace files to Yealink R&D. I'm waiting now for an answer ( 7 days ago ).
Thanks
Hi JensVanHerck!
At this time I have the same problem and I didn't found the problem yet. I'll be so grateful if you inform me the solve of the problem if you find the solution... same if I find the problem first!
Thanks!