Yealink Forums

Hi,

Would need some help on configuring T42G on Wildix W40 PBX.
The problem is as follows:
1) the phone is registering on PBX, was connected from internal LAN and external (via Internet from home), gives the same results
it results registered on PBX and on the phone.
2) when trying to make a call from the phone to internal or external number, this gives no result, message on the display (Not allowed here)
3) when trying to call to the T42G phone from another phone on the network, the T42G is ringing, but when answered the other phone does not see that the call was answered, and on T42G there are no sound coming out and in, but time is ticking as the call is in progress
4) tried to setup soft-phones on iPhone and on other PC getting to PBX via Internet with the same account like T42G, and in both cases all is working fluently (can make and receive calls without any problem)
5) other Wildix phones that are on the network like WP480 or WP490 are working fine in both cases, if these are connected via Internet or in the internal LAN
6) Setting up T42G with another VOIP provider works great, can call and receive calls

So, the question is what I'm doing wrong?
Is there some particular setup that I'm missing?
Thanks for any help.

Hi filya,

Can you provide Syslog level 6, config.bin and pcap for me?
1. Supply a comparation with a phone work well in the same invironment.

Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.

(11-20-2013 06:06 PM)Yealink Support Wrote: [ -> ]Hi filya,

Can you provide Syslog level 6, config.bin and pcap for me?
1. Supply a comparation with a phone work well in the same invironment.

Before you export the syslog, please set log level as 6, and reboot the phone, then click Start,and reproduce the issue, then click Stop,and export the trace, syslog, config,bin to us.
(About where to export these files, please refer to attached screenshot.)
These three files are very important for us, hope you can kindly understand.

Hi Yealink Support, sorry for late response, been busy for a while.
I have uploaded requested files on my Dropbox:
https://www.dropbox.com/sh/u40whxhj0roczxe/TaV--DSP_t

Please let me know if you need something else.
Thank you!

Hi filya,

Thanks for your files. I have submitted your issue to our R&D.
If any update, i will contact you.

Hi filya,

Sorry. Because Our R&D can't see the issue in your files, please reproduce the issue as my above steps and supply above three files to me.
Then supply the contrast pcap of WP480.
Please connect the PC to the pc port of WP480 with a cable, then open a wireshark tool that can make a trace of SIP message.
You can refer to more details in below guide.
http://www.yealink.com/Upload/document/W...uction.rar

If you are convenience, please supply two test accounts in private and we can test in our office, then we can figure it out.

Hi Yealink Support,

Test accounts sent to you with PM.
Thank you!

Hi filya,

Please test below version and kindly feed back to me.
ftp://yealinkftp:yealinkftp@ftp.yealink....10.100.rom

Hi Yealink Support,

Now it's definitely better, it's now possible to make and receive calls.
But other problem that appears is that the calls are not stable, in sense that the maximum duration is 30 seconds,
or the call is dropped right after being answered.
Really don't know what can be the reason of this behaviour.
Can you advise something on this or do further research to understand where is the problem?
Thank you in advance!

(01-08-2014 07:27 PM)filya Wrote: [ -> ]Hi Yealink Support,

Now it's definitely better, it's now possible to make and receive calls.
But other problem that appears is that the calls are not stable, in sense that the maximum duration is 30 seconds,
or the call is dropped right after being answered.
Really don't know what can be the reason of this behaviour.
Can you advise something on this or do further research to understand where is the problem?
Thank you in advance!

Hi filya,

Do you register the twe test accounts that given to me?
Do you test other accounts?
Can you tell me the use scenario?

Dear User,

Sorry for noticing your message only now.

Please contact your Wildix Provider or directly Wildix Technical support here http://www.wildix.com/contacts/ - as far as I understand, you have a Wildix phone on the base of Yealink Hardware and you also have a Wildix PBX.
In this case we will be able to help you.